Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using Samshodan's website, products, or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our services.

These Terms apply to all users, including but not limited to:

• Website visitors and browsers
• Users of our AI chatbot (Ultron)
• Users of our API portal (Specly)
• Customers of our products and services
• Partners and vendors

2. Description of Services

Samshodan provides the following services:

AI Solutions

• Ultron AI Chatbot: Intelligent conversational AI powered by RAG agents with configurable LLM backends
• Custom AI model integration and configuration
• AI training and optimization services
• AI consulting and strategy development

Developer Tools

• Specly API Portal: Comprehensive API specification and documentation platform
• API management and cataloging services
• Developer collaboration tools
• Integration support and consulting

Product Support Services

• Product documentation and guides
• Technical support and troubleshooting
• Product updates and maintenance
• Integration assistance and consulting
• Custom development and enhancements

3. User Accounts and Registration

Account Creation

To access certain services, you may need to create an account. When creating an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your account information
• Keep your login credentials secure and confidential
• Notify us immediately of any unauthorized access
• Accept responsibility for all activities under your account

Account Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts to use our services. By using our services, you represent and warrant that you meet these requirements.

4. Acceptable Use Policy

Permitted Uses

You may use our services for lawful business purposes, including:

• Implementing AI solutions for customer service and support
• Managing and documenting APIs and development resources
• Developing and deploying business applications
• Consulting on technology strategy and implementation

Prohibited Uses

You agree not to use our services for any of the following prohibited activities:

• Illegal activities or violation of applicable laws and regulations
• Harassment, abuse, or harm to other users or third parties
• Spam, phishing, or other fraudulent communications
• Unauthorized access to systems, networks, or data
• Distribution of malware, viruses, or harmful code
• Intellectual property infringement
• Reverse engineering, decompiling, or attempting to extract source code
• Interfering with or disrupting our services or infrastructure
• Creating competing products or services using our technology

5. Intellectual Property Rights

Our Intellectual Property

Samshodan retains all rights, title, and interest in and to:

• Our software, platforms, and technology (including Ultron and Specly)
• Proprietary algorithms, models, and methodologies
• Trademarks, service marks, and brand names
• Website content, documentation, and materials
• Trade secrets and confidential information

Your Content and Data

You retain ownership of your data and content. By using our services, you grant us a limited license to:

• Process and store your data to provide services
• Use aggregated, anonymized data for service improvement
• Create backups and ensure data security
• Comply with legal requirements and court orders

Third-Party Content

Our services may include third-party content, APIs, or integrations. You are responsible for complying with third-party terms and licenses when using such content.

6. Payment Terms and Billing

Fees and Payment

Fees for our services are as specified in your service agreement or as posted on our website. You agree to:

• Pay all fees when due according to the agreed payment terms
• Provide accurate billing and payment information
• Update payment information as needed
• Pay applicable taxes and transaction fees

Billing and Invoicing

Unless otherwise specified:

• Fees are billed in advance for subscription services
• Consulting services are billed monthly or upon project completion
• Late payments may incur additional fees and service suspension
• Disputed charges must be reported within 30 days

Refunds and Cancellations

Refund policies vary by service type and are specified in your service agreement. Generally, fees for completed services are non-refundable.

7. Service Level Agreements

Availability and Performance

We strive to provide reliable services with high availability. However, we do not guarantee:

• Uninterrupted or error-free service operation
• Specific performance metrics unless specified in writing
• Compatibility with all third-party systems or software
• Recovery of data lost due to user error or system failures

Maintenance and Updates

We may perform scheduled maintenance, updates, and improvements to our services. We will provide reasonable notice for planned maintenance that may affect service availability.

8. Data Security and Privacy

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Access controls and authentication mechanisms
• Regular security assessments and monitoring
• Incident response and breach notification procedures

For detailed information about our data practices, please refer to our Privacy Policy.

9. Limitation of Liability

To the maximum extent permitted by law, Samshodan's liability is limited as follows:

Disclaimer of Warranties

Our services are provided "as is" and "as available" without warranties of any kind, either express or implied, including:

• Merchantability or fitness for a particular purpose
• Non-infringement of third-party rights
• Accuracy, completeness, or reliability of results
• Uninterrupted or error-free operation

Limitation of Damages

In no event shall Samshodan be liable for:

• Indirect, incidental, special, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunities
• Business interruption or system downtime
• Third-party claims or actions

Our total liability for any claim shall not exceed the amount paid by you for the specific service giving rise to the claim in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless Samshodan, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from or relating to:

• Your use of our services in violation of these Terms
• Your violation of applicable laws or regulations
• Infringement of third-party intellectual property rights
• Your data, content, or business operations
• Negligent or wrongful conduct by you or your users

11. Termination

Termination by You

You may terminate your use of our services at any time by:

• Providing written notice according to your service agreement
• Canceling your account through our platform
• Ceasing to use our services

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, if:

• You breach these Terms or any service agreement
• You fail to pay fees when due
• Your use poses security or legal risks
• We discontinue services or cease business operations

Effect of Termination

Upon termination, your right to use our services ceases immediately. We will provide reasonable assistance for data export, subject to technical limitations and applicable fees.

12. Governing Law and Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to conflict of law principles.

Dispute Resolution

We encourage resolving disputes through direct communication. For formal disputes:

• Initial disputes should be addressed through our customer support
• Unresolved disputes may be subject to mediation
• Legal proceedings must be filed in the courts of [Your Jurisdiction]
• Class action lawsuits are waived to the extent permitted by law

13. General Provisions

Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Samshodan regarding the use of our services.

Modifications

We may modify these Terms at any time by posting updated terms on our website. Continued use of our services after changes constitutes acceptance of the modified Terms.

Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

Assignment

You may not assign or transfer your rights under these Terms without our written consent. We may assign our rights and obligations without restriction.

14. Contact Information

If you have questions about these Terms or need to contact us regarding legal matters:

These Terms of Service are effective as of the date last updated above and will remain in effect until modified or terminated.